The Program Manager position for Zeon Solutions, Inc.

Overview

The Program Manager position for Zeon Solutions, Inc. is responsible for helping manage the client relationships between Zeon and its clients. This position will entail significant customer interaction and will be the voice of the customer. This individual will work and interact with our teams in the US and our development team in India. This is a full-time position located at Zeon’s Milwaukee office. Approximately 5-10% travel to client locations is expected.

Functional Responsibilities

 Business Development
o Schedule and coordinate regular meetings with Zeon’s clients to ensure the highest level of customer satisfaction
o Manage ongoing strategic and commercially sound relationships with clients while maintaining and expanding the relationship
o Communicate client requests back to the appropriate Zeon team members
o Collaborate with management to establish objectives for the expansion of relationships
o Facilitate timely delivery of all projects, including: online marketing initiatives, website development projects, and all maintenance to achieve client satisfaction and project goals
o Present all project documentation and reports to client as per the project plan, such as delivering monthly SEM reports
o Work with internal teams to assist in tracking and managing key metrics that are of importance to our clients
o Stay abreast of market trends and new approaches - be able to quickly integrate new methodologies into our offerings and speak to the client about these new techniques


 Project Management
o Manage projects, including plan development and managing the following areas: resources, changes, configuration, issues, and risk.
o Provide management of cross-disciplinary projects that include client- and server-side technologies, database and systems integration, communications, and visual design
o Provide Quality Assurance support to ensure the highest quality for anything provided to a client
o Facilitate communication between cross-disciplinary teams
o Collaborate with user experience consultants, visual designers, programmers, and developers to define project budgets and schedules
o Assume ongoing project-related client communication and presentations


General Responsibilities

 Participate in company’s performance assessment process and provide input on the performance of individuals, as requested by managers
 Comply with the company’s policies and procedures and ethically conduct operations.


Requirements
 5+ years relevant experience in the IT/SEO/SEM industry
 2+ years Project/Client Management Experience
 Bachelors Degree or higher
 Strong experience in both project and client management
 Strong business development, negotiation, and influencing skills
 Possess an understanding, familiarity, and working experience with web development, Information Architecture, and wireframes
 Project management of projects that include: Communications and marketing, User experience design, Client-side technologies, Server-side technologies, Database integration
 Possess an understanding of Search Engine Optimization and Marketing, both organic and pay-per-click
 Ability to deal with changing priorities to complete tasks in a short period of time
 Exceptional organizational and time management skills
 Team player, strong attention to detail, ability to multi-task, and process oriented
 Proficient in written & oral communication and interpersonal skills as well as the ability to provide high quality presentations


Preferred Skills:
 Experience with online marketing metrics such as ROI, click-through rate, cost-per-click, conversion rate, average order analysis, average value per visit, etc.
 Experience with hands-on optimization work, including page construction, site architecture, content, keyword research and SEO copy writing


Contact
Please submit a Microsoft Word or PDF version of your resume to career@zeonsolutions.com.